FAQ and the answers to them

You can book a tour using the application form on the website, by calling +375 (29) 756-66-65, or by sending a message via Viber, WhatsApp, or Telegram to the same number. Subject to availability, you can usually join a group tour 1-2 days in advance. Individual and corporate tours are best booked in advance.

You can pay for the tour in several ways:

• online with a Mastercard, Visa, BELKART, or Mir bank card through the bePaid system (no commission);
• through the ERIP system (no commission) - for citizens of the Republic of Belarus;
• At a bank branch, using the invoice provided. The invoice is issued in the desired currency and uploaded along with the contract to the booking request page. Russian banks charge a transfer fee;
• at the office in Minsk (10 Surazhskaya St., office 21) - cash in Belarusian rubles or by bank card, including an international Russian card (no commission).

Payments are accepted at the office on weekdays from 09:00 to 18:00.
After payment, you will receive a tour receipt or order confirmation with information about the tour: date, time and meeting place, and the full name of the tour guide.

No, you don't need to print out your tour receipt (ticket). Simply show the guide the electronic version on your phone or simply state your full name, and they'll check you against the tour list.

Yes, our clients enjoy a system of discounts and bonuses. Discounts of up to 10% are available with discount cards, partner cards (BSB Bank and the Kvetka program), the Guest Card, and promo codes, as well as special offers for organized children's groups.

You can find out about our discounts in the section Discounts on excursions.

All tours—group and individual—include transportation and excursion services (guide, driver, and travel expenses). In addition, the price of group tours includes entrance tickets, and on some longer routes, a set lunch. Detailed information about what's included in the price of a particular tour can be found on the tour description page under its schedule.

Cancellations made no later than 48 hours before the start of an excursion/tour will be refunded. Cancellations made less than 48 hours prior to the start of an excursion/tour will be refunded, minus any actual expenses incurred: consultation fees, bank commission for payment processing, and penalties under the company's agreement with the excursion provider. For more information, see the section Booking and payment.

Combined group tours from Minsk typically depart from the train station (meet at the central escalator) or another location in the city center. The departure point is indicated on the tour receipt and/or contract.

Individual tours depart from your hotel or a convenient location in the city. We recommend arriving 15-20 minutes before departure, as this is when the group begins to assemble.

We recommend bringing drinking water, a camera, an umbrella or raincoat, and money for additional expenses (souvenirs, donations to temples (if included in the itinerary), meals (if not included in the itinerary), etc.). We also recommend having a printed or electronic copy of your excursion receipt with you when boarding the bus.

Important: Eating and drinking are permitted only at restroom stops outside the bus. Drinking alcoholic beverages (including beer) is strictly prohibited. Also, do not board the bus with hot dogs, ice cream, or other foods that could damage the interior of the vehicle. Before your trip, we recommend that you read the Tourist's Guide

The number of participants in a group varies depending on the season. During the off-season, the number of participants is typically up to 20, while in the summer and during the New Year holidays, the number of participants can reach up to 50. If there are more than 30 participants at a particular site, the group is divided into 2-3 subgroups for a more comfortable viewing experience.

A set hot lunch includes: soup, salad, side dish, main course (chicken or pork), compote or tea, bread, and pastries. Please inform the manager in advance if you have any food intolerances, allergies, or are vegetarian; lunch can be excluded from the tour price.